FAQ
Welcome to the Nocci UK Frequently Asked Questions (FAQ) Page
We’re here to provide clear answers and help you enjoy a seamless shopping experience. If you need further assistance, our support team is always ready to help.
Question #1: How long will it take to receive my order?
Answer: Below are our estimated delivery times:
- Handling time: 1–2 business days
- Transit time: 6–8 business days
- Estimated delivery time: 7–10 business days
For more details, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United Kingdom. For more information, please check our Shipping Policy.
Question #3: Where is Nocci UK located?
Answer: Nocci UK is a United Kingdom–based fashion brand offering a curated collection of quality products, with shipping available exclusively within the United Kingdom.
Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we will replace it at no cost. Please contact us and return the product within 30 days. For more information, see our Refund Policy.
Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us at support@nocci.co.uk.
Question #6: What is your return policy?
Answer: We offer a smooth and hassle-free return process. For full details, please visit our Refund Policy page.
Question #7: When will I get my refund after returning a product?
Answer: After we receive and inspect your returned item, your refund will be processed. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we offer a 30-day warranty on all purchases. For more information, please refer to our Refund Policy.
Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact page or by emailing us at support@nocci.co.uk.
Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United Kingdom.
Question #11: Do you have a physical store location I can visit?
Answer: We operate as an online-only store, which allows us to offer competitive pricing and a wide selection of products.
Question #12: Can I place a bulk order for my business or organisation?
Answer: Yes, we accept bulk orders. Please contact our support team for more details.
Question #13: What is the process for exchanging a product?
Answer: For full details on product exchanges, please visit our Refund Policy.
Question #14: How can I track my order?
Answer: You can track your order using the Track Your Order page on our website.
Company information
Store Name: Nocci UK
Address: 56 Whitcomb St., London, WC2H 7DE, United Kingdom
Email: support@nocci.co.uk
Contact Form: Click here
Phone: +31 6 4910 3076
Customer Service Hours: Monday to Friday, 9:00 to 5:00 PM (GMT)
Response Time: Our customer service team aims to respond within 24 hours on business days.